Galaxy will accept product returns
and provide you with an exchange , refund or repair where:
The product is faulty or is not of merchantable quality, or
The product does not match the sample or our description; and
You can present your Galaxy receipt or other adequate
proof of purchase.
Please note, If the product is determined to be faulty, not of merchantable
quality, not fit for purpose or not matching a description or sample Galaxy
will offer a repair, exchange or refund.
If you cannot present your Galaxy receipt or other acceptable proof of
purchase Galaxy reserves the right not to offer a refund or exchange.
Where you seek a refund for any item that was purchased as part of a 'deal',
Galaxy may refund the price in accordance with deal eligibility. No refund
will be given on free items and any refund amount may be recalculated
if your return results in deal eligibility no longer being met.
Galaxy reserves the right to:
Assess the condition and age of returned goods prior to offering a repair,
exchange or refund. This may result in a repair, exchange or refund being
- Your original Galaxy receipt is the best form
of proof of purchase.
- Refunds will be issued using your original
- Please return any accessories and manuals supplied